Event Crew Pro Terms of Service

ECP provides tools for event-workforce and production operations, which may include crew and contact management, scheduling, assignments, availability, time and pay records, travel coordination, quotes, expenses and invoices, reports, file storage, email and SMS communications, and related administrative functions. Features may vary by plan, configuration, location, or user role.

ECP is a software provider. Unless expressly stated in a separate written agreement, ECP is not an employer, staffing agency, payroll processor, tax adviser, travel agency, event producer, or party to any agreement between a Customer and its workers, clients, vendors, or other contacts. Customers remain responsible for their operations and decisions, including hiring, classification, compensation, taxes, scheduling, safety, travel, and compliance with labor and employment laws.

You must be at least 18 years old and legally able to enter into these Terms. The Service is intended for business and professional use and is not directed to children.

You must provide accurate account information, keep it current, protect your credentials, and promptly notify support@eventcrewpro.com of suspected unauthorized access. You are responsible for activity under your account except to the extent caused by ECP’s breach of these Terms. Accounts may not be shared except through features designed for authorized workspace access.

Customer administrators control workspace membership, roles, permissions, configuration, and Customer Data. Customer is responsible for its users and for removing access when it is no longer appropriate.

Customer is responsible for: (a) obtaining all rights, notices, and consents needed to collect, upload, use, disclose, and instruct ECP to process Customer Data; (b) providing legally required privacy notices to workers and contacts; (c) ensuring the accuracy and lawfulness of Customer Data and instructions; (d) configuring permissions appropriately; and (e) using the Service in compliance with applicable laws, contracts, union rules, and workplace policies.

The Service may allow storage of sensitive information, including compensation, payment addresses, travel identifiers, passport information or images, receipts, availability, and work records. Customer must limit collection and access to what is necessary and lawful, use appropriate permissions, and not upload highly sensitive information unless the applicable feature is intended for it. Do not upload payment-card numbers, bank-account credentials, Social Security numbers, health records, biometric identifiers, or other regulated data unless ECP expressly authorizes that use in writing.

The Service may send operational email and SMS messages at a Customer’s direction, including invitations, availability requests, assignment details, confirmations, reminders, and replies. Customer is the sender of Customer-directed communications and is responsible for recipient lists, message content, consent, quiet hours, required disclosures, opt-out handling, and compliance with telecommunications, marketing, employment, and privacy laws. Customer may not use the Service to send unlawful, deceptive, harassing, or unsolicited messages.

Message delivery is not guaranteed. Carriers and providers may delay, filter, block, truncate, reformat, or charge for messages. Recipients may incur standard message and data rates.

ECP may provide communications through shared or provider-managed infrastructure, including IP addresses, sending domains, email addresses, telephone numbers, messaging services, short codes, sender IDs, and carrier registrations. Customer has no ownership interest in, or exclusive right to use, that infrastructure unless expressly stated in a written agreement.

Customer must not send spam, unsolicited bulk messages, deceptive or fraudulent content, or messages that violate applicable law, carrier requirements, provider policies, recipient consent, or opt-out instructions. Customer must not attempt to evade filtering, rate limits, usage limits, registration requirements, or abuse-detection controls, including by spreading substantially similar messages across recipients, accounts, numbers, or channels.

Customer must use reasonable sending volumes and practices appropriate to its registered and approved use case. Customer must maintain evidence of required recipient consent and provide it to ECP upon reasonable request. Customer is responsible for its users’ messaging activity and for promptly investigating complaints, unusual traffic, compromised accounts, or suspected unauthorized use.

ECP may monitor messaging patterns, complaints, delivery failures, opt-out rates, and unusual traffic to operate and protect the Service. ECP may throttle, filter, reject, pause, or suspend communications immediately when it reasonably believes activity may be unlawful, unwanted, abusive, fraudulent, excessive, inconsistent with an approved use case, or harmful to ECP’s or a provider’s infrastructure, reputation, deliverability, registrations, or other customers.

Material or repeated violations may result in removal of messaging privileges, suspension, or termination of the Customer’s account. Customer is responsible for charges, penalties, remediation costs, or provider fees arising from Customer’s violation to the extent permitted by law. ECP is not liable for message filtering, number suspension, registration revocation, reduced deliverability, or other provider or carrier action caused by Customer’s messaging practices.

You may not: (a) violate law or another person’s rights; (b) use the Service for fraud, discrimination, harassment, surveillance, or harm; (c) upload malware or attempt unauthorized access; (d) interfere with, probe, overload, or circumvent security or usage limits; (e) scrape or use automated means to access the Service except through authorized interfaces; (f) reverse engineer or attempt to discover source code except where law prohibits this restriction; (g) resell, sublicense, or provide the Service to third parties except as expressly permitted; (h) use the Service or its output to build or train a competing product or model; or (i) submit content that is unlawful, infringing, defamatory, or that you lack the right to use.

We may investigate suspected violations and suspend or restrict access when reasonably necessary to protect the Service, users, third parties, or ECP.

“Customer Data” means information, content, files, and records submitted to or generated through the Service on Customer’s behalf, excluding ECP’s software, documentation, and aggregated or de-identified information.

As between the parties, Customer retains its rights in Customer Data. Customer grants ECP a worldwide, non-exclusive, limited license to host, copy, transmit, display, modify, and otherwise process Customer Data only as needed to provide, secure, support, and improve the Service; comply with law; and enforce these Terms. This license lasts while the data is held for those purposes.

Customer trademarks, logos, and other marks uploaded or configured for branding are Customer Data. Customer grants ECP a license to display those marks in the Service and in co-branded communications, documents, and public pages generated for Customer.

Our handling of personal information is described in the Privacy Policy. Where ECP processes personal information on Customer’s behalf, Customer acts as the controller or business and ECP acts as its processor or service provider to the extent those terms apply. Additional data-protection terms may be provided in a separate agreement.

We may create and use aggregated or de-identified information that cannot reasonably identify Customer or an individual to operate, analyze, secure, and improve the Service and for lawful business purposes. We will not attempt to re-identify information that we maintain as de-identified except to test our de-identification methods or as permitted by law.

ECP and its licensors own the Service, including its software, design, documentation, trademarks, and other technology, excluding Customer Data. Subject to these Terms and payment of applicable fees, ECP grants Customer a limited, non-exclusive, non-transferable, revocable right during the subscription term to access and use the Service for Customer’s internal business operations.

Event Crew Pro names, logos, and other marks remain ECP’s property. Co-branded communications and documents may include an Event Crew Pro attribution unless a written agreement provides otherwise.

If you provide suggestions or feedback, you grant ECP a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation, provided ECP does not identify you as the source without permission.

The Service relies on or may interoperate with third-party services such as hosting, database, authentication, payment, mapping, email, and telecommunications providers. Your use of third-party services may be governed by their own terms and privacy policies. ECP is not responsible for third-party services or for changes, outages, acts, or omissions outside ECP’s reasonable control.

Paid plans renew automatically for the billing interval shown at checkout or in an order form unless canceled before renewal. You authorize ECP and its payment processor to charge the payment method on file for recurring fees, usage-based charges, capacity packs, taxes, and other amounts you approve. Prices and plan limits may change prospectively on notice, subject to applicable law and any written agreement.

Email and SMS allowances or capacity packs are usage entitlements, not stored money, and have no cash value. Usage measurement by ECP is authoritative absent manifest error. Purchased packs and unused allowances are governed by the plan terms and the Refund Policy.

Fees exclude taxes unless stated otherwise. Customer is responsible for applicable sales, use, excise, withholding, and similar taxes, excluding taxes on ECP’s net income. Overdue amounts may result in suspension, and Customer is responsible for reasonable collection costs to the extent permitted by law.

Trials, previews, and beta features may be changed or discontinued at any time and are provided “as is” without service commitments. ECP may limit eligibility or usage. Unless we state otherwise, trial access ends at the earlier of the stated trial period, activation of a paid plan, or termination by ECP.

Each party may receive nonpublic information that a reasonable person would understand to be confidential. The receiving party will use that information only to perform under these Terms and will protect it using reasonable care. These duties do not apply to information that is publicly available without breach, already lawfully known, independently developed, or lawfully received without confidentiality restrictions. A party may disclose confidential information when legally required after providing notice where permitted.

Customer may stop using the Service or cancel renewal through available billing controls. Cancellation generally takes effect at the end of the current paid period and is subject to the Refund Policy.

ECP may suspend or terminate access if Customer materially breaches these Terms, fails to pay amounts due, creates a security or legal risk, or uses the Service in a way that may harm ECP, users, or third parties. When practical, ECP will provide notice and an opportunity to cure.

After termination, Customer’s right to use the Service ends. On request made before termination or within a reasonable period afterward, ECP may provide a standard export of Customer Data if technically available and legally permitted. ECP may delete Customer Data after termination, subject to backups, legal obligations, dispute preservation, and the Privacy Policy. Sections that by their nature should survive termination will survive, including payment obligations, ownership, confidentiality, disclaimers, liability limits, indemnity, and dispute terms.

ECP may modify the Service and may perform scheduled or emergency maintenance. We do not guarantee uninterrupted or error-free operation, delivery of communications, preservation of every configuration, or that the Service will meet every legal or operational requirement. Customer is responsible for maintaining appropriate copies of critical records and for reviewing outputs before relying on them for payroll, tax, employment, travel, billing, safety, or other consequential decisions.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, BETA FEATURES, AND ALL RELATED MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” ECP DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

ECP DOES NOT WARRANT THAT THE SERVICE WILL BE ACCURATE, COMPLETE, SECURE, UNINTERRUPTED, OR ERROR-FREE, OR THAT MESSAGES WILL BE DELIVERED. ECP DOES NOT PROVIDE LEGAL, TAX, PAYROLL, EMPLOYMENT, SAFETY, OR TRAVEL ADVICE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THESE TERMS MAY NOT APPLY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

EXCEPT FOR CUSTOMER’S PAYMENT OBLIGATIONS, A PARTY’S INDEMNIFICATION OBLIGATIONS, A PARTY’S FRAUD OR WILLFUL MISCONDUCT, OR LIABILITY THAT CANNOT LAWFULLY BE LIMITED, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS CUSTOMER PAID OR PAYABLE TO ECP FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. FOR FREE USE, ECP’S TOTAL LIABILITY WILL NOT EXCEED US$100.

The exclusions and limits in this section apply regardless of the legal theory and are an essential basis of the bargain. Some jurisdictions do not allow certain limitations, so they may not apply to you.

Customer will defend, indemnify, and hold harmless ECP and its affiliates, officers, directors, employees, and agents from third-party claims, damages, losses, and reasonable fees arising from: (a) Customer Data; (b) Customer’s or its users’ violation of these Terms or law; (c) Customer’s communications, employment, worker-classification, compensation, travel, safety, or event operations; or (d) Customer’s dispute with a worker, client, vendor, or other third party. ECP will promptly notify Customer of a claim and reasonably cooperate. Customer may not settle a claim in a way that admits fault by or imposes obligations on ECP without ECP’s written consent.

These Terms are governed by the laws of Florida, without regard to conflict-of-law principles. The state and federal courts located in Volusia County, Florida will have exclusive jurisdiction, and each party consents to personal jurisdiction and venue there. Nothing in these Terms prevents either party from seeking injunctive or equitable relief for misuse of intellectual property, confidential information, or the Service.

ECP may update these Terms from time to time. We will post the updated Terms and change the effective date. If a change materially reduces your rights or increases your obligations, we will provide additional notice where required by law. Continued use after the updated Terms take effect constitutes acceptance, except where law requires another form of consent.

Neither party is liable for delay or failure caused by events beyond its reasonable control, excluding payment obligations. Customer may not assign these Terms without ECP’s consent, except in connection with a merger, reorganization, or sale of substantially all assets after written notice. ECP may assign these Terms in connection with a corporate transaction or by operation of law. The parties are independent contractors. These Terms do not create third-party beneficiary rights.

If any provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue. A waiver must be in writing and is not a continuing waiver. Headings are for convenience only. These Terms, the Privacy Policy, the Refund Policy, applicable order forms, and any separately signed agreement are the entire agreement about the Service. A signed agreement controls over these Terms to the extent of a direct conflict.

Questions or legal notices may be sent to:

support@eventcrewpro.com

Event Crew Pro, LLC 2351 S Ridgewood Ave, Lot 10 Edgewater, FL 32141