Event Crew Pro Refund Policy

Subscription charges are generally non-refundable once a billing period begins. Customers may cancel future renewals at any time, and cancellation takes effect at the end of the current paid billing period unless otherwise stated in a written agreement.

Event Crew Pro may issue a full or partial subscription refund when required by law or when it determines that an incorrect or duplicate charge occurred.

Purchased capacity packs expire 12 months after purchase unless a different expiration date was disclosed at checkout.

A capacity pack is non-refundable after any portion of it has been consumed.

An entirely unused capacity pack may be eligible for a refund when requested within 14 days of purchase. Refund approval is at Event Crew Pro’s discretion except where applicable law requires otherwise.

When a pack is refunded, all remaining capacity associated with that purchase is removed from the customer’s account. A refund will not be completed if the corresponding capacity cannot be safely revoked.

Canceling a subscription does not immediately forfeit an unexpired capacity pack. However, an active, eligible Event Crew Pro subscription is required to use that capacity. Remaining capacity continues to expire on its original expiration date and does not receive an extension during a period without an active subscription.

Unused subscription allowances do not roll over and have no cash value.

Event Crew Pro may provide a credit or refund for a material service interruption when required by an applicable service agreement or when Event Crew Pro determines that a credit is appropriate. Scheduled maintenance, third-party provider interruptions, and circumstances outside Event Crew Pro’s reasonable control may be excluded.

Refund requests must be submitted to Event Crew Pro support and should include the account name, purchase date, charge amount, and reason for the request.

Approved refunds are returned to the original payment method. Processing times may vary depending on the payment provider and financial institution.

If a signed order form, enterprise agreement, or other written contract contains refund or cancellation terms that conflict with this policy, the signed agreement controls.